We are looking for a Customer Care Executive to provide excellent service and support to our clients. You will handle customer inquiries, address concerns, and ensure customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues promptly and professionally.
- Provide accurate information on products, pricing, and orders.
- Process customer orders, returns, and exchanges.
- Update customer records in the CRM system.
- Collaborate with internal teams to resolve customer problems.
- Meet customer satisfaction and response time targets.
- Stay informed about products and company policies.
- Continuously improve customer care skills.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Empathy and patience when dealing with customers.
- Familiarity with customer service software and CRM systems.
- Ability to work independently and in a team.
- Organizational and multitasking abilities.
- Flexibility to work different shifts.