Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Generating sales leads.
Meeting personal/team sales targets and call handling quotas.
Following communication procedures, guidelines and policies.
Requirements
Languages: Arabic (native or fluent), English (professional mastery).
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Comfortable using computers.
Experience working with customer support (3-4 years).
Familiarity with CRM systems and practices is a plus.