We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of our products/services and processes. The ideal candidate will be responsible for identifying quality issues, analyzing root causes, and recommending solutions that enhance customer satisfaction and operational efficiency.
Key Responsibilities:
Monitor and evaluate the quality of [calls/processes/software/products] to ensure compliance with company standards.
Identify process gaps and provide actionable feedback to teams.
Develop and maintain quality assurance documentation and reports.
Collaborate with cross-functional teams to implement process improvements.
Participate in calibration sessions to ensure alignment on quality standards.
Conduct root cause analysis and suggest corrective/preventive actions.
Train team members on quality procedures and best practices.
Generate weekly/monthly QA reports and dashboards.
Requirements:
Bachelor’s degree in [related field] or equivalent experience.
Proven experience as a Quality Analyst or in a similar QA role.
Strong analytical, problem-solving, and communication skills.
Familiarity with QA methodologies and tools (e.g., Six Sigma, ISO standards, JIRA, etc.).
Proficiency in MS Office Suite; knowledge of [industry-specific tools] is a plus.
Attention to detail and a passion for continuous improvement.