We are seeking a reliable and customer-focused IT Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will troubleshoot hardware and software issues, ensure timely resolution of tickets, and deliver excellent customer service in a fast-paced environment.
Key Responsibilities:
Provide first-level technical support for hardware, software, and network issues
Respond to help desk tickets, emails, and calls in a timely manner
Troubleshoot and resolve issues related to Windows, printers, and common business applications
Set up, configure, and maintain laptops, desktops, and user accounts
Escalate complex issues to higher-level IT staff when necessary
Maintain accurate records of issues and resolutions in the ticketing system
Assist with onboarding/offboarding of employees (account setup, access, equipment)
Support basic network connectivity and VPN issues
Qualifications:
Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1–3 years of IT support or help desk experience preferred
Basic knowledge of Windows OS, Microsoft 365, and networking concepts
Strong problem-solving and communication skills
Ability to work independently and manage multiple tasks
Preferred Skills:
Experience with ticketing systems (e.g., ServiceNow, Zendesk)
Familiarity with Active Directory and user account management
Basic understanding of cybersecurity best practices
What We Offer:
Competitive salary
Opportunities for growth and advancement
Supportive team environment
Training and skill development
Why Join Us?
You’ll be part of a team that values innovation, collaboration, and continuous learning—where your technical skills directly impact employee productivity and business success.