Programmes Coordinator (Social Impact) at Arrival at Arrival

Key Details

• Full Time, 40 Hours, but able to be flexible to Part Time (32 Hours)
• Permanent Contract
• Remote Working, with occasional travel into London
• £27,000 - £30,000 annual salary, depending on experience
• Application deadline: 9am on Friday 7th March

Overview

• Would you like your work to have a positive impact on the lives of thousands of young people? 
• Do you want to make a difference to those who have less access to opportunities than their more privileged peers?
• Do you like the sound of being part of a purpose-driven company who are supporting leading UK businesses in realising the potential of inclusive cultures and diverse talent? 
• Are you a well-organised person, who enjoys planning events?
• Are you a good communicator?

If so, then this could be a great opportunity for you.

Our Early Careers & Social Impact team here at Arrival is hiring for a Programmes Coordinator to support a number of our fantastic professional development programmes for 16-30 year olds which we deliver in partnership with leading UK businesses.

Although we are advertising for a full time role, we are happy to consider candidates on a flexible basis (32 hours a week). Please note: this role involves some early evening work, typically up to 7.30pm, to help us deliver events online or in person (London). We compensate for evening work by allowing Time Off In Lieu (TOIL). You must be available for regular evening events (averaging one every 2 to 3 weeks over the year) which take place on either Tuesdays, Wednesdays or Thursdays. There is no requirement to work on weekends.

About Arrival

Founded in 2004, Arrival is management consultancy and social impact business working with leading UK and Global organisations.

Our Social Impact work has transformed the lives of thousands of ethnically and socially diverse young people, aged 14-30. We’ve been a key part of the social mobility agenda, driving massive change in how businesses view talent; opening up life changing career pathways and making the playing field balanced for ambitious, smart and resourceful young people from low income communities. We’ve won awards and built long-standing partnerships with top businesses. Talent who have come through our programmes have gone on to build great careers in leading businesses and in-so-doing have become role models for their families and wider communities. Our programmes equip our young people with the mindsets, behaviours, knowledge, skills and networks to be able to flourish in great jobs in leading businesses. We partner with businesses such as Morgan Stanley, GSK and Tesco.

You can find out a little more about the programmes we deliver here, and hear from our team and programme participants in our blog here.

About the role

The Programmes Coordinator role sits within our Early Careers and Social Impact team. 

You will be responsible for supporting the successful delivery of 2 to 3 of our development programmes each year. Programmes last between 3 and 9 months. The role will involve supporting our programmes through their life-cycle, with your primary focus being to ensure we select and manage the engagement of our “talent”, young people aged 16 to 30, throughout our programmes from the recruitment stage to end-of-programme evaluation.

You will principally work internally with Arrival's Programme Managers and Programme Leads, who manage our programmes, as well as with programme managers who work for the companies we deliver our programmes in partnership with. 

The key responsibilities break down into:

Talent Experience Management: Producing talent recruitment campaigns, and delivering online and in-person marketing via school assemblies or university events. Overseeing talent applications, assessments, interviews and offers. Managing programme on-boarding, tracking engagement, and following up on non-attendance whilst providing encouragement and support throughout.  

Programme Event Delivery: Supporting with event planning and logistics. Managing talent attendance to help ensure smooth delivery of programme activities. Ensuring programme records are accurately managed and kept up-to-date. 

Programme Evaluation: Collecting and analysing talent and volunteer feedback data. Supporting the drafting of programme impact reports for our clients.

Partner Experience Management: Maintaining strong relationships with the programme managers from our partner companies we work with through regular talent updates in client meetings, and supporting our volunteers to troubleshoot any issues with talent engagement.

Communications & Marketing: Capture and organise impact data. Support with the creation of written and video social media content to showcase programme success, including spotlight pieces on talent and volunteer experiences.
 

About you

We are looking for someone who is:

1. Well-organised, able to support the management of multiple programmes simultaneously, with a high attention to detail.
2. Comfortable building relationships with young people and being able to influence their continued participation on an Arrival programme.
3. A confident and effective communicator, via phone, email and in-person, on a 1:1 or large group basis.
4. Values-driven, passionate about Arrival’s mission and having “purpose” at the core of their work.
5. A good team-player. Whilst there are elements of working independently, our programmes are structured around small teams (two to four colleagues per programme),  so we are looking for someone who enjoys working in teams. Working remotely can make teamwork challenging - we are looking for someone who is comfortable working in teams as part of a remote workforce. 
6. Able to balance people needs - we are a people development business at heart - with process needs (we manage large plans, databases etc.). You need to be confident going between the two.
7. Comfortable working under pressure and coping with project realities, such a shifting timelines and last minute event changes.
8. A self-starter who uses their initiative. We are a small business, without the luxury of having multiple functions to perform different tasks. You need to be comfortable taking on different types of tasks, which might be unfamiliar to you, rolling your sleeves up and giving them a go! These could include database management, marketing and social media platform management.

Desirable Experience:

Whilst there is no essential experience required for the role, we are particularly looking for candidates who have:

• Experience working with young people (16-30 year olds) in a direct working capacity
• Experience in safeguarding, DBS checks, and working with schools or businesses in an educational setting.
• Familiarity with event planning, social media content creation, and online platforms like Zoom for programme delivery.

Working at Arrival

We are proud to offer our team members the following benefits:

• 27 days annual leave, plus the 8 bank holidays days
• Additional days leave for those with 2+ years service 
• Fully remote working, with all your expenses for home working set-up and travel covered for company or team days, as well as travel to and from client events. 
• Openness to working remotely abroad for set periods of time (dependent on nature of programme needs)
• Membership of a co-working space in London, Manchester or Reading for if you wish to change up your working environment 
• Flexible working hours (early starts and late finishes) 
• Time Off In Lieu (TOIL) for if you need to work beyond your working hours on client event delivery
• Optional private healthcare insurance through Vitality
• If you choose to pay into a pension, we will match your pension contribution (4%)
• Opportunities to progress into our Management Consulting business 
• Enhanced maternity pay

About the Recruitment & Selection Process

The recruitment process will be split into three stages: (1) this online application, (2) activity and (3) interview.

For the application stage we are accepting applications via GoHire, a recruitment platform. The application form will involve completing three short competency based questions. These questions will give us a good indication of whether you have the right skills, experience and values to be a good fit for Arrival. We estimate that these questions will take between thirty minutes and two hours to answer.

For those candidates shortlisted after the application stage, we will be asking you to complete an activity which looks to replicate the type of day-to-day work we do at Arrival, so we can understand how you would approach a task. We estimate that this activity will take between around two hours to complete - you will be asked to do this in your own time in a one-week window, and submit via email.

For those candidates taken forward to the next stage, the final element will be an online interview with a panel of colleagues from our Early Careers and Social Impact team. This will be predominantly competency-based, lasting approximately one hour. We do not plan to do another round of interviews, but we will determine this at the time based on the candidates and their merits.

The closing date for applications is 9am on Friday 7th March. For those taken to the activity stage, we estimate 7th - 14th March as the window to complete this, and we anticipate interviews to take place in the week commencing 17th March. 

These timelines are subject to change and subject to us finding the right candidate, but all going well we plan to make an offer on or by the 24th March, for the successful candidate to start in post as soon as possible from late April onwards.  

Recruitment Agencies & Partners:

Please note, we are not working with any recruitment agencies or partners at this time.  As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.