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Location

London, United Kingdom

Salary

Competitive

Job Type

Full-time

Date Posted

February 5th, 2025

View All Jobs

Customer Success Analyst at Atominvest Software

Location

London, United Kingdom

Salary

Competitive

Job Type

Full-time

Date Posted

February 5th, 2025

Apply Now

View All Jobs

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About the Role

 

The Customer Success Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customers. This is a great opportunity to develop deep product and industry knowledge.

 

 

The role is highly analytical and cross-functional; you’ll be collaborating closely with Product and Commercial teams to create the best-in-class customer experience for the world’s leading private equity, venture capital, and alternative investment firms. We know that you can achieve great things early in your career, so we take a meritocratic approach to progression.

 

About Atominvest

 

Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.

 

Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 70,000+ users globally.

 

What the job involves

Implement customer requirements, datasets and workflows into Atominvest

Work alongside Customer Success Managers to onboard customers onto the platform

Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management

Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes

Field support tickets, ensuring customers are kept up to date on progress toward resolution

Maintain technical documentation and internal knowledge base

 

Requirements

Bachelor's Degree (or higher) from top-tier university

Proven interest in private markets

1-2 years experience in consulting, investment banking, private equity or fund administration a plus

Excellent verbal and written communication skills

Strong analytical skills and attention to detail

High degree of proficiency in MS Excel

Comfortable with working with large amount of data

Ability to prioritise tasks, regularly communicate progress and meet established deadlines

Team player, keen to learn and share ideas

The process

Stage 1: Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading

Stage 2: Complete a short case study and discuss it with members of the Customer Success Team

Stage 3: Final round discussion with our Chief Commercial Officer

Stage 4: Join Atominvest!

What we offer

Competitive compensation (fixed base salary + performance incentives on a full time role)

20 days holiday/year + bank holidays and a week off for Christmas (on a full time role)

A culture of trust, ownership and autonomy in your work

An incredible team of smart and mission-driven people

Fun working atmosphere with lots of coaching

Significant growth opportunities

Company-wide socials and events

 

Apply Now

Jobs at Atominvest Software

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