Responsible for performing order processing, and customer service and supporting the Sales and Marketing team with the day-to-day requirements of distributors/retailers.
Detailed Responsibilities |
- Accurately and efficiently perform order entry and invoicing; maintaining customer web portal with shipping notices and invoices
- Ensure purchase order pricing matches correctly to customer or provincial pricing in ERP system
- Prepare proforma invoices
- Track shipment of products to customers to ensure timely delivery
- Expedite customer orders as required
- Answer incoming calls and emails from customers
- Handle and resolve customer requests where judgement and initiative are required to resolve and/or make recommendations.
- Proactively assist customers with orders, product inquires, product availability and return requests
- Investigate and resolve problems released to shipment of product (damages, order discrepancies, etc.)
- Process return authorizations for product complaints
- Escalate customer issues, inquires and feedback to Customer Service Manager
- Cover front desk responsibilities when Executive Assistant is away
- Support and assist the sales and marketing team as required
- Perform data entry and/or excel analysis from time to time
- Other duties as assigned
SKILLS/COMPETENCIES |
- Fluent in English and French (written and oral)
- Strong communication skills (written and oral)
- Excellent customer service experience and interpersonal skills
- Ability to work both independently and as a team member
- Strong data entry skills, attention to detail and ability to prioritize and plan work
- Strong ability to multitask with a sense of urgency
- Strong ability to adapt to changing workload priorities
- Strong problem solving/troubleshooting skills
- A self-starter who uses a variety of resources effectively to get results
- Intermedium skills in MS Office : Word and Excel, working knowledge of SAP preferred