Search: On behalf of Resume Target, a professional resume writing & job search strategy company.
Location: Toronto, ON
We provide clients with a bundled solution for job search excellence that leads them to new and better career opportunities.
Our roles feature extensive employee benefits package (post-probation), performance bonuses, in-house training and mentorship, and continued opportunity for professional growth and development.
The role:
We are currently searching for an interviewer to join our in-office team to work directly with diverse clientele representing all major industries and career levels. The position involves conducting phone or video interviews with our clientele to create a strong resume and other job search material according to their career field, years of experience, and intended job targets, setting clients up for future success in their job search.
Duties:
-Use current resumes, job postings of interest, and other documents clients send to conduct background research and interview prep
-Conduct calls with clients, discussing their background, their experience, and where they're looking to go in their career
-Ask in-depth questions based on client career level, industry, and experience to pull out relevant skills and accomplishments
-Take detailed, thorough notes, assign these to in-house writers to compose the resumes
-Edit, and/or proofread document drafts to ensure proper spelling and grammar, factual accuracy, and formatting consistency prior to sending the drafts to clients
-Work through revisions over the phone and by email with clients following first drafts to ensure clients leave 100% satisfied with their documents
-Provide excellent customer service and support as required to consistently ensure client experience remains a top priority
Requirements:
-Minimum of a Bachelor’s Degree with a preference for: Journalism, Communications, Business Administration, Marketing, Human Resources
-Minimum of 1 year professional customer service experience
-Experience interviewing in a professional or academic environment an asset
-Excellent writing, editing, and proofreading skills, with the ability to draft clear and concise copy/instructions
-Attention to detail and strong interpersonal/customer service skills to communicate well with our clients
-Ability to converse and conduct interviews over the phone or in person with clients of diverse backgrounds
-Strong time management and task prioritization to ensure all deadlines are met