As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
Responsibilities
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation
Requirements
- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.
- Experience & Expertise in one of these areas is Mandatory
- MS Dynamics 365 – F&O – Technical Engineer/Consultant
- Good knowledge in Dynamics 365 F&O Functionality Overview
- Good knowledge in Azure cloud services, LCS and SQL Queries
- Good Development Skills (X++, .NET)
- Strong experience in Customization and Configuration
- Strong knowledge Data Migration and Power Platform Integration
- Good experience with Security and Role-based Access Control