As the Online Payment Fraud Prevention Manager, you will play a pivotal role in safeguarding our company's products & services (P&S), financial transactions, data and ensuring the security of our customers. You will be responsible for managing and developing a team of fraud prevention specialists, implementing strategies to detect and prevent fraudulent activities, and resolving complex fraud-related inquiries and issues. The ideal candidate is a strategic thinker unafraid to get hands dirty, with a very practical and result-driven approach, with excellent leadership abilities and a passion for delivering exceptional security and protection for online payments, while contributing to maximize profit and customer acquisition.
Responsibilities
Fraud Prevention Strategy:
- Develop and implement fraud prevention strategies, policies, and procedures to optimize efficiency and effectiveness at all stages of the customer's lifecycle.
- Enhance the security of online transactions and build customer trust.
- Analyze fraud patterns and data to identify areas for improvement and implement solutions to enhance fraud prevention.
- Stay updated on industry best practices and trends in fraud prevention to continuously improve security measures.
- Ensure the ratio of chargebacks is healthy with the respective networks, dispute resolution and strategies to improve them without sacrificing the experience for the customers.
Operational Oversight:
- Monitor and manage fraud detection workflows to ensure efficient handling of suspicious activities and resolution of fraud cases.
- Establish and maintain service level agreements (SLAs) for revision of payment orders and resolution along with customer support.
- Propose, implement, and utilize fraud detection tools and systems to streamline processes.
- Leverage technology and tools to enhance productivity and improve fraud prevention measures.
- Ensure compliance with relevant regulations and standards, including but not limited to payment industry, data privacy, and financial security laws.
- Ability to plan, execute, and supervise projects related to fraud prevention
Issue Resolution and Escalation:
- Handle escalated fraud inquiries and cases, demonstrating professionalism and thoroughness in resolving issues.
- Maintain an orderly workflow according to priorities.
- Collaborate with cross-functional teams, including product development and customer support, to address complex fraud issues and ensure timely resolution.
- Implement strategies to proactively prevent recurring fraud issues and minimize financial losses.
Performance Reporting and Analysis:
- Generate regular reports on fraud prevention metrics, such as detection rates, resolution times, and financial impact.
- Analyze data trends to identify areas of improvement and make data-driven recommendations for enhancing fraud prevention operations.
- Stay informed about developments in the online payment industry and apply best practices to areas of improvement.
- Present findings and insights to senior management to inform decision-making and strategic planning
Requirements
- Proven experience in a senior fraud prevention in online payments or risk management role in the Money Transfer Industry.
- Experience in designing, developing and implementing fraud prevention strategies.
- Excellent knowledge of fraud detection methods and techniques.
- Native or proficient in English, Spanish is highly desirable.
- Working knowledge of fraud detection software, databases, and tools.
- Awareness of industry’s latest technology trends and applications related to online payment security in the USA market.
- Ability to think strategically and to lead.
- Advanced troubleshooting and multi-tasking skills.
- Strong orientation towards fraud prevention and security.
- Strategic thinker with the ability to develop and execute fraud prevention strategies.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- BS degree in Computer Science, Accounting, Actuary, Analytics, Business Administration, Finance, or a related field.
- CFE, or similar certifications are highly desirable