Chief Operating Officer / Operations Manager (Social Media Growth Agency) at Bamboo Works

Position: COO/Operations Manager
Company: Social Media Growth Agency

We are seeking an experienced Operations Manager or Chief Operating Officer (COO) to take the lead in managing the day-to-day operations of our client's dynamic and fast-growing social media growth agency. You will work directly alongside the CEO to drive the agency’s strategic initiatives, optimize systems, and ensure seamless execution across all teams.

Key Responsibilities:
- Oversee all operational aspects of the agency, ensuring efficiency and scalability
- Develop and implement strategic plans to support agency growth and performance
- Create, document, and optimize internal systems, structures, and processes
- Establish comprehensive onboarding procedures and maintain SOPs (Standard Operating Procedures)
- Manage and mentor staff, facilitating smooth communication between teams and clients
- Leverage AI and technology to automate and enhance agency processes

Required Qualifications:
- Proven experience (at least 5 years) in operations management, ideally within a marketing or social media management agency
- Strong background in strategy development and process optimization
- Expertise in creating and managing onboarding processes and SOPs
- Demonstrated ability to manage teams and staff effectively
- Experience developing and implementing growth strategies
- Proficiency in utilizing AI tools for business automation
- Track record of working with high-level clients, including company owners and executives

Preferred Qualifications:
- Experience scaling operations in a fast-paced, evolving environment
- Familiarity with social media platforms and digital marketing trends
- Strong analytical skills and a problem-solving mindset
- Excellent communication and interpersonal skills
- Adaptability and the ability to manage change within the organization

Additional Desirable Traits:
- Visionary leadership with meticulous attention to detail
- Proactive, results-driven mindset with a focus on achieving agency objectives
- Creative and resourceful problem-solver
- High ethical standards and integrity
- Ability to work independently while fostering a collaborative, team-oriented environment

Employment Terms:
- Potential to start part-time with opportunities to move to a full-time position as the agency grows
- Compensation: Competitive fixed monthly rate, with the possibility of performance-based bonuses

- Fully remote

About the Role:
This role is ideal for a strategic thinker who thrives in a dynamic, fast-paced environment. The right candidate will bring operational expertise, creative problem-solving, and a visionary approach to help drive growth and efficiency across the agency.