Customer Support Specialist - E-commerce (remote) at Bamboo Works

Customer Support Specialist (remote)

Join a dynamic e-commerce company that values efficiency, exceptional service, and seamless customer experiences.

We’re looking for a Customer Support Specialist to assist our Madrid-based client, a key player in the e-commerce industry known for its expertise in logistics, packaging, and shipping. This role involves managing order processing, addressing customer inquiries, and supporting our logistics operations. If you are organized, detail-oriented, and enjoy solving problems for customers, this role is perfect for you! 

• Fulltime
• Remote job (Spain)
• Working hours (9 am-6 pm CET)
• Monthly salary full-time: $500 - $700 (depending on experience)

Responsibilities:

• Respond to customer inquiries and issues via email, chat, and tickets.
• Track, manage, and ensure the timely fulfillment of orders.
• Process, rectify, and verify customer orders to maintain accuracy and efficiency.
• Create national and international shipping labels to support seamless logistics.
• Provide product information, address concerns, and troubleshoot order-related issues.
• Handle and monitor reviews on our platform, addressing feedback proactively.
• Collaborate with internal teams to ensure customer satisfaction.
• Take on additional tasks as needed to enhance the customer experience.

Requirements:

• Previous experience in customer service.
• Previous experience in order management.
• Experience with E-commerce and E-commerce platforms.
• Fluent in Spanish.
   

Why join us?

• Professional growth: Opportunity to develop your skills and advance within the company.
• Collaborative environment: Work with a supportive team dedicated to customer satisfaction.
• Remote flexibility: Enjoy a fully remote position with a stable schedule.

Note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you qualify for the initial screening, you will receive an invitation within five days.

Thank you for your interest in joining our team!