Call Center Representative at Bright Bridge Group

We are seeking enthusiastic and reliable Call Center Representatives to join our team! As the first point of contact for our customers, you will play a crucial role in delivering outstanding service, resolving inquiries, and ensuring overall customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and professionally.
• Document customer interactions and update records in the system.
• Assist in processing orders, returns, and exchanges as needed.
• Collaborate with team members and other departments to enhance customer experience.
• Meet individual and team performance goals.

Qualifications:

• Prior experience in customer service or call center environment is a plus.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computers and customer management software.