Customer Care Associate at Bright Bridge Group

We are looking for a motivated and customer-oriented Customer Care Associate to join our team. As a key member of our customer service department, you will play a vital role in ensuring our customers receive the best possible support and assistance. If you are passionate about helping others and possess excellent communication skills, we want to hear from you!

Key Responsibilities:

• Engage with customers through various channels (phone, email, chat) to address inquiries and provide solutions.
• Deliver accurate and timely information about our products and services.
• Assist customers with order processing, returns, and exchanges.
• Resolve customer complaints and issues in a professional and empathetic manner.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay updated on product knowledge and industry trends.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and a customer-centric attitude.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers and various software applications.