Inbound Call Center Specialist at Bright Bridge Group

We are seeking an skilled Inbound Call Center Specialist who will be responsible for handling incoming customer calls and delivering outstanding service. Your role will include addressing customer inquiries, resolving issues, and providing essential information about our products and services. If you have excellent communication skills and a passion for customer service, this position is for you!

Key Responsibilities:

• Promptly answer incoming calls from customers and respond to inquiries with professionalism and courtesy.
• Identify customer needs and provide appropriate solutions, information, and support.
• Accurately document customer interactions, inquiries, and resolutions in our CRM system.
• Handle complaints and escalations effectively, ensuring customer satisfaction.
• Stay current on product offerings, promotions, and company policies to assist customers confidently.
• Collaborate with team members and other departments to resolve issues and improve service delivery.
• Meet individual and team performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

• Proven experience in a call center or customer service role, preferably in a high-volume environment.
• Excellent verbal communication skills and a friendly phone presence.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work efficiently under pressure while managing multiple tasks.
• Proficient in using computers and call center software.