Inbound Customer Service Advisor at Bright Bridge Group

We are seeking a motivated and enthusiastic Inbound Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, handling a wide range of inquiries and providing timely and effective solutions. If you enjoy helping people and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Handle inbound calls and customer inquiries with professionalism and empathy.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
• Document all customer interactions and update records in our CRM system accurately.
• Identify trends and provide feedback to management to improve the customer experience.
• Collaborate with other teams as necessary to resolve complex issues.
• Maintain a positive and friendly demeanor while managing multiple conversations.

Qualifications:

• Previous experience in customer service, call center, or related role preferred.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment and manage high call volumes.
• Proficiency with computer systems; familiarity with CRM software is a plus.
• Excellent problem-solving skills and attention to detail.
• A genuine desire to help customers and provide exceptional service.