Inbound Customer Service Advisor at Bright Bridge Group

We are currently seeking enthusiastic and dedicated individuals to join our Customer Service team as Inbound Customer Service Advisors.

As an Inbound Customer Service Advisor, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and resolving issues efficiently and professionally. Your exceptional communication skills and customer-focused approach will play a crucial role in enhancing the customer experience and driving loyalty.

Key Responsibilities:

• Handle incoming customer calls and inquiries in a friendly and professional manner.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer issues or complaints promptly and effectively, maintaining a positive attitude.
• Document customer interactions and feedback in our CRM system for continuous improvement.
• Collaborate with team members and other departments to enhance service delivery and customer satisfaction.
• Stay informed about product updates, services, and company policies to provide accurate support.

Qualifications:

• Previous experience in customer service, call center, or a related role is preferred.
• Strong verbal communication skills with the ability to engage customers and articulate information clearly.
• Excellent problem-solving skills and the ability to think on your feet.
• Proficient in using computers and technology, including CRM software and Microsoft Office Suite.
• A strong commitment to providing a positive customer experience and achieving service excellence.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.