Inbound Customer Service Representative at Bright Bridge Group

We are looking for a motivated and enthusiastic Inbound Customer Service Representative to join our customer service team. In this role, you will be the primary point of contact for customers, assisting them with their inquiries and ensuring a seamless experience. If you have a passion for helping others and enjoy working in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placement, inquiries, and account issues.
• Resolve customer complaints and concerns with empathy and efficiency.
• Document all customer interactions clearly and accurately in our CRM system.
• Collaborate with team members to enhance service delivery and improve processes.
• Stay informed about product updates, promotions, and industry trends.

Qualifications:

• Previous experience in customer service, preferably in a call center environment.
• Excellent verbal communication skills and a friendly telephone demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Proficiency with computer systems and customer management software.