SALARY: TBC
HOURS: 40 hours working any 5 days out of 7
LOCATION: Brunel Lock, Bristol (and other locations as required)
Contract Manager
About Bristol Waste Company:
What we do is important – we’re here to keep Bristol, and beyond, clean, and safe.
We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council.
Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing.
Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year.
We want people who share our values and want to work with us to drive our business forward.
Purpose of the role:
The Security Contract Manager is responsible for overseeing the operational activities within Bristol Waste’s security services, ensuring the delivery of a high-quality, compliant, and customer-focused service.
You will act as a key liaison with internal and external stakeholders, including Bristol City Council, ensuring service expectations and contractual obligations are met.
Drive strategic improvements and operational efficiencies within the security function, maintaining high standards of professionalism and service delivery.
Provide leadership, support, and development opportunities to the security team, ensuring compliance with industry regulations and best practices.
Identify and implement opportunities for business growth and service enhancements within the security portfolio.
Key Responsibilities:
Operational Oversight:
- Manage and coordinate all security operations, including resource allocation, scheduling, and performance monitoring.
- Ensure compliance with contractual agreements, security industry regulations (SIA ACS, NSI Gold), and company policies.
- Oversee the effective deployment of static security, mobile patrols, and Cash-in-Transit (CViT) services, ensuring high standards of service delivery.
- Conduct site inspections and audits to maintain compliance with security procedures and health & safety requirements.
Client Relationship Management:
- Act as the primary point of contact for key clients, including Bristol City Council, ensuring strong and positive working relationships.
- Respond proactively to client needs, addressing concerns promptly and identifying opportunities for service improvement.
- Attend client meetings and provide detailed operational reports on security performance and compliance.
Strategic Planning & Continuous Improvement:
- Develop and implement strategies to improve efficiency, service delivery, and cost-effectiveness.
- Leverage technology to enhance security operations, including incident reporting software and access control systems.
- Identify areas for operational improvement, implementing best practices and driving innovation.
Team Leadership & Development:
- Lead, motivate, and develop the security team, ensuring a culture of professionalism, accountability, and continuous improvement.
- Provide training and development opportunities for security officers, team leaders, and managers.
- Ensure all security personnel meet SIA licensing requirements and uphold company standards.
- Manage performance, conducting regular reviews and implementing corrective actions where necessary.
Performance & Risk Management:
- Monitor key performance indicators (KPIs) and service level agreements (SLAs), ensuring contractual compliance and high service standards.
- Oversee incident response procedures, ensuring effective handling of security breaches and escalations.
- Identify and mitigate potential risks associated with security service delivery, developing robust contingency plans.
Financial & Business Management:
- Manage the security budget, ensuring cost-effective deployment of resources.
- Monitor financial performance, identify cost-saving opportunities, and ensure compliance with financial regulations.
- Support the expansion of security services by identifying and developing new business opportunities.
Regulatory Compliance & Industry Standards:
- Ensure full compliance with SIA licensing regulations, health & safety standards, and security best practices.
- Maintain accreditation standards (e.g., NSI Gold, Approved Contractor Scheme) and support audit preparations.
- Stay informed on legislative changes affecting the security industry and implement necessary policy updates.
Stakeholder Engagement:
- Collaborate with internal departments, including HR, finance, and operations, to support wider business objectives.
- Engage with external stakeholders, including regulatory bodies and law enforcement, to enhance service delivery and compliance
Essential Requirements for the Role:
- Strong leadership and team management skills.
- Excellent communication and client relationship management abilities.
- High-level understanding of static security, mobile patrols, and Cash-in-Transit operations.
- Strong problem-solving and decision-making capabilities.
- Proficiency in security management systems and reporting software.
- Ability to manage multiple sites and prioritise tasks effectively.
Full Job Description can be provided upon request.
Our Benefits:
- Annual leave package of 25 days plus 8 bank holidays.
- Employer contribution of 5% into the company pension scheme.
- Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
- Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
- Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
- Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
- Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
- We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.
Everyone belongs:
At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation.
We give fair and equal consideration to all applications.
We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence.
Important note on applying:
- Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
- Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply.
- If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion.
Contact us:
Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position:
- recruitment@bristolwastecompany.co.uk
- 0117 440 6676
Thank you for your interest in joining Bristol Waste Company.