Salary: £30,000 per annum
Hours: 40 hours per week
Standard work pattern: Monday to Friday 8am - 4:30pm
Location: Albert Road
Is this role for me?
Reporting to the Head of IT, you will be monitoring and maintaining and improving the computer systems and networks within the business in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be one of the first people employees will come to.
Key responsibilities:
- Diagnosing and resolving technical issues on your own and as part of a team
- Assisting with troubleshooting and resolving infrastructure issues
- Incident and Problem Management
- Installing, maintaining and supporting Line of Business applications
- Providing support to users via telephone, email and remote control
- Logging requests via the service desk system
- Undertaking small to medium-sized IT projects as instructed by the Head of IT
- Providing solutions / work arounds for Incidents and Problems using trend and route cause analysis
- Liaising with 3rd parties and suppliers
- Administration support via Microsoft 365
About you
- Strong knowledge of Microsoft 365 Administration
- Good Knowledge of Microsoft SharePoint
- Knowledge of iOS and Android
- Excellent oral and written communication skills
- Experience of working with cloud / SAAS applications
- Ability to work independently, using initiative and as part of a team
- Ability to develop good working relationships both internally and externally
- ITIL Certified or practical experience of using the ITIL framework
Desirable
- Knowledge of Teams Configuration
- Knowledge of accounting packages (Sage)
- Experience in Microsoft Endpoint Manager (Intune)
- Working knowledge of PowerShell
- Experience of delivering IT services in a cloud first environment
Why work for Bristol Waste Company?
• Free onsite parking (subject to availability)
• Cycle to work scheme
• Enhanced Maternity Entitlement
• Full BUPA wellbeing cash plan (discounts on dental, optical and physio)
• 25 days holiday
• Sickness entitlement of 3 weeks full pay, 3 weeks half pay, rising with each year of service up to 8 weeks full pay, 8 weeks half pay
• Excellent professional development opportunities
• Employee benefits and discounts
• Family friendly daytime hours (8 hour shifts)
• Local driving routes
• Free on-site physiotherapy in working hours
• On-site Citizen’s Advice surgeries And many more!
Please note we will close the advert early if we receive a suitable number of candidates.
I HAVE SOME QUESTIONS?
If you have any questions about the role, or if you’d like to speak to someone about your application, please contact our recruitment team on recruitment@bristolwastecompany.co.uk, or by phone on 0117 440 6676.