We are seeking an experienced and proactive Customer Service Manager to lead our customer service team. In this role, you will oversee daily operations, manage a team of customer service representatives, and ensure that our customers receive outstanding support and assistance.
Responsibilities
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Hire and train new customer service agents.
- Stay informed on the latest industry techniques and methods.
Requirements
- Strong leadership and decision-making skills, with the ability to motivate and inspire a team.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
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