We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Interact with customers in person to understand their needs and recommend products/services.
- Communicating with customers through various channels.
- Utilize sales techniques to up sell and cross-sell products to maximize revenue
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Strong communication skills with a customer-focused approach
- Ability to stay calm when customers are stressed or upset
- Ability to work collaboratively in a team environment
- Problem-solving skills and the ability to handle objections effectively
This job has now closed
You can find more jobs over on our careers page.
See More Jobs