Inbound Call Center Representative at Channel Partners Group

We are currently seeking motivated Inbound Call Center Representatives to join our dynamic team. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Handle incoming calls from customers, addressing inquiries, providing information, and resolving issues effectively.
• Assist customers with order placements, account management, and product/service inquiries.
• Maintain a high level of professionalism and empathy while speaking with customers.
• Accurately document customer interactions and resolutions in our systems.
• Collaborate with team members and other departments to ensure customer needs are met.
• Stay updated on product knowledge, company policies, and promotions to provide accurate information.
• Meet or exceed performance targets, including call quality and customer satisfaction metrics.

Qualifications:

• Previous experience in a call center or customer service role preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Ability to handle difficult conversations with patience and professionalism.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using computer systems and software applications, including CRM tools.