Inbound Call Center Specialist at Channel Partners Group

We are seeking an Inbound Call Center Specialist to act as a primary point of contact for our customers. In this role, you will handle incoming calls, address inquiries, and resolve issues in a timely and professional manner. Your ability to communicate clearly and effectively will help contribute to a positive customer experience.

Key Responsibilities:

• Respond to inbound calls from customers, providing professional and friendly service.
• Accurately assess customer needs and provide relevant information about products and services.
• Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
• Document customer interactions, including inquiries and resolutions, in our database system.
• Collaborate with team members and other departments to enhance service quality.
• Stay updated on product changes, policies, and industry trends to provide accurate information.

Qualifications:

• Prior experience in a call center or customer service environment preferred.
• Strong verbal communication skills with an ability to engage customers positively.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.