About Us
Chiku is a seed stage company focused on the broad senior care market. The name Chiku comes from the tropical chiku fruit. It contributes to overall health and wellness of the body and resonates strongly with our mission of making a huge impact on the health and wellness of seniors. The company is founded by serial entrepreneurs with a successful track record across multiple industries. If you share our mission of making a huge impact on this rapidly growing population by bringing innovative solutions to market, leveraging the latest advances in AI and hardware, please reach out to us.
About the Role
As the first customer success manager at Chiku, you are a trusted advisor and ally for our clients, providing coaching on the Chiku application, becoming curious about their lifestyles and unique challenges, and communicating changes and updates about the product to each user. By collaborating with users and working alongside their expansion, you are excited by turning customers into a network of champions, focusing on their engagement and Chiku’s corresponding business goals. You will develop strong customer relationships, and constantly offer the voice of the customer internally at Chiku for sales, marketing, and product objectives.
Responsibilities
- Build and maintain strong customer relationships.
- Help customers successfully onboard by owning the kickoff, historical document setups, and training needed to utilize Chiku’s products and services.
- Conduct discovery conversations with customers to understand any nuances or complexities in their onboarding, setup, and filing needs.
- Be an expert in Chiku products with a deep understanding of how our solutions solve customer challenges.
- Champion customer responsiveness, communicate urgency, and facilitate issue resolution for your customer’s support needs.
- Be proactive in addressing customer questions, even if you don’t have all the answers.
- Be curious about your customers’ lives and motivated to learn more about it over time.
- Contribute and drive ideas that lead to continuous development and improvement of account management processes.
- Demonstrate the value of the Chiku application to drive adoption and utilization of our products.
- Monitor your customer’s application usage to help drive adoption and engagement.
- Lead customer reviews to capture the voice of the customer for future product development.
- Other tasks that arise in the context of a fast-paced technology startup.
- The last point is important. We are in rapid growth mode and often fill product gaps with exceptional customer service which means you will be a gritty technology sleuth who goes above and beyond the normal role of a Customer Success Manager.
Qualifications and Skills:
- Professional, outgoing, energetic personality with excellent interpersonal and presentation skills.
- Highly motivated individual who is proactive in anticipating the customer’s needs and desired outcomes.
- Ability to manage multiple projects, work in a fast-paced environment, and meet deadlines.
- A strong customer service background with the ability to identify customer needs and expectations and to respond in a timely and effective manner.
- Ability to train and build relationships with customers with a high level of professionalism.
- Strong technical aptitude, with competency in using Google Suite and/or Microsoft Word, Excel, and PowerPoint. Experience with Hubspot is a plus.
- Excellent project management, follow-through, and attention to detail that meet the customer’s desired outcomes and onboarding expectations.
- Self driven and curious to learn the domain and technology space for our customers.
- Flexibility and the ability to thrive in a startup environment.
- 2+ years of experience in a customer-facing role, preferably customer success or account management.
- Bachelor’s degree is a plus.
Compensation & Benefits
- The salary range for this role will be very competitive with market rates for our size and industry and will be based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills
- At Chiku, you'll enjoy benefits that include health & wellness and work/life balance offerings.
- Chiku employees also enjoy generous paid time off and leave programs, commuter benefits, team events, snacks and other perks
Why Chiku?
- Develop cutting edge technologies in a creative, innovative, and fun environment
- Imagine new opportunities in areas that matter and will impact the world you live in
- Be a part of a high performing team of the world’s best innovators and executors
- Flexible work arrangements to support you in working in the way that you work best
- Do great work that matters, in healthcare, for customers who could really use your help
- Zero commute. Work wherever you are, globally (but on or around US Eastern Time hours)
- Our values: care, joy, and trust
Chiku is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). At Chiku, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.