Help Desk Technician at Congressional Hispanic Caucus Institute

Organization: Congressional Hispanic Caucus Institute

Are you a tech-savvy individual who loves solving problems and helping others? Do you have a passion for supporting and troubleshooting technical issues? Then we have the perfect opportunity for you at the Congressional Hispanic Caucus Institute!

We are currently seeking a Help Desk Technician to join our team and provide technical support to our staff and interns. In this role, you will play a vital part in ensuring the smooth operation of our organization and the success of our programs.

Key responsibilities:

- Serve as the first point of contact for all technical support needs of CHCI staff and interns.

- Respond to inquiries via phone, email, or in-person and assist with troubleshooting and resolving technical issues.

- Set up and maintain user accounts and access permissions for various systems.

- Install, configure, and troubleshoot hardware and software, including printers, computers, and mobile devices.

- Collaborate with the IT team to develop and implement new technologies and systems to improve efficiency and productivity.

- Maintain accurate records of all support requests and resolutions.

- Develop and update user guides and other technical documentation.

- Train new staff and interns on technology policies and procedures.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Minimum of 2 years of experience in a help desk or IT support role.

- Strong knowledge of Windows and Mac operating systems.

- Familiarity with Microsoft Office Suite and Google Workspace.

- Experience with Active Directory and Office 365 administration.

- Excellent communication and customer service skills.

- Ability to work independently and prioritize tasks in a fast-paced environment.

- Strong problem-solving and analytical skills.

- Familiarity with Salesforce and Blackbaud software is a plus.

At CHCI, we prioritize diversity and inclusivity in our workplace and our programs. We are committed to providing an inclusive and welcoming environment for all employees and interns, regardless of race, ethnicity, gender, sexual orientation, religion, or age.

If you are a team player with a passion for technology and a desire to make a positive impact in the community, we encourage you to apply for this exciting opportunity! Join our team at the Congressional Hispanic Caucus Institute and take the first step towards a rewarding career in IT support.