Call Center Support Agent at Consulting Advantage Ltd

We are currently seeking motivated and customer-focused individuals to join our Call Center as Support Agents. If you are passionate about helping others and enjoy problem-solving in a fast-paced environment, we want to hear from you!

As a Call Center Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, issues, and product information. You will be responsible for providing exceptional service and ensuring that every customer interaction is positive and productive.

Key Responsibilities:

• Handle incoming calls from customers, addressing inquiries and resolving issues promptly.
• Provide information on products, services, and account-related questions.
• Document customer interactions accurately in our CRM system.
• Troubleshoot and resolve customer concerns while ensuring a high level of satisfaction.
• Collaborate with team members and other departments to improve customer experience.
• Follow up on unresolved issues to ensure timely resolution.
• Stay informed on company policies, products, and promotions to meet customer needs.
• Contribute to team goals and support a positive team culture.

Qualifications:

• Previous experience in a call center or customer service role preferred.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and working with CRM software.
• Ability to handle high call volumes while maintaining a calm demeanor.
• Positive attitude and a commitment to providing excellent customer service.