Inbound Call Center Representative at Consulting Advantage Ltd

We are seeking enthusiastic individuals to join our customer service team as Inbound Call Center Representatives.

As an Inbound Call Center Representative, you will be the first point of contact for our customers. Your main responsibility will be to handle incoming calls, resolve inquiries, and provide a seamless customer experience. The ideal candidate will have strong communication skills, a positive demeanour, and be able to thrive in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Provide accurate information and support to customers regarding products and services.
• Resolve customer issues effectively and efficiently, aiming for first-call resolution.
• Maintain detailed records of customer interactions and transactions.
• Upsell or cross-sell additional services or products when appropriate.
• Collaborate with team members and other departments to enhance the customer experience.
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.

Qualifications:

• Proven experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computers and call center software.
• Ability to work in a fast-paced environment and handle high call volumes.