Inbound Customer Service Representative at Consulting Advantage Ltd

We are looking for enthusiastic and empathetic individuals to join us as Inbound Customer Service Representatives. If you have a passion for helping people and thrive in a dynamic environment, we want to hear from you!

As an Inbound Customer Service Representative, you will be responsible for managing incoming customer inquiries and providing accurate information and solutions. Your primary goal will be to ensure customer satisfaction while representing our brand in a positive light.

Key Responsibilities:

• Receive and respond to inbound calls from customers with professionalism and a positive attitude.
• Address customer queries regarding products, services, and account-related issues.
• Provide accurate information and solutions while striving for first-call resolution.
• Document customer interactions and maintain accurate records in our database.
• Escalate complex issues to appropriate departments as needed.
• Continuously seek ways to improve customer service and personal performance based on feedback.
• Stay updated on products and services to effectively assist customers.

Qualifications:

• Previous experience in customer service or a call center environment preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes while remaining calm and focused.
• A positive attitude and a genuine interest in helping customers.