Founded by a team of seasoned marketers with a deep respect for the roots of marketing, Createify Form is a testament to the enduring effectiveness of traditional strategies. Our journey began with the belief that while technology evolves, human psychology and behavior remain constants that can be leveraged through traditional means. We're not just a marketing agency; we're torchbearers of timeless marketing wisdom.
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a CSR (Customer Service Representative). As a CSR, you will be responsible for providing exceptional service to our customers, building positive relationships, and ensuring customer satisfaction.
In this role, you will have the opportunity to work in a fast-paced and dynamic environment, handling a wide range of customer inquiries and resolving any issues that may arise. You will serve as the primary point of contact for our customers, representing our company and brand in a professional and courteous manner.
Responsibilities
- Understand and effectively communicate our products and services to customers
- Handle customer inquiries via phone, email, and live chat in a timely and professional manner
- Build rapport with customers, striving to exceed their expectations
- Identify and assess customer needs to achieve customer satisfaction
- Provide accurate and efficient order processing, tracking, and follow-up
- Resolve customer complaints and escalate issues as necessary
- Collaborate with internal teams to ensure customer expectations are met
Requirements
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.