Job Title: Call Center Representative
Company: Creattix Talk
Location: Chicago, Illinois
About us:
At Creattix Talk, we redefine the call center experience with a commitment to professionalism, efficiency, and unparalleled customer service. With a rich history of excellence, we stand as a beacon in the industry, offering a seamless blend of cutting-edge technology and human-centric solutions.
Job Description:
As a Call Center Representative at Creattix Talk, you will be the first point of contact for our clients' customers, providing professional and efficient assistance with their inquiries, concerns, and requests. You will play a crucial role in delivering outstanding customer service experiences while representing our clients' brands with integrity and professionalism.
Key Responsibilities:
- Customer Support: Handle inbound and outbound calls from customers in a timely and courteous manner, addressing their inquiries, resolving issues, and providing accurate information about products or services.
- Problem Resolution: Listen actively to customers' concerns, troubleshoot problems, and offer appropriate solutions or escalation to higher-level support as needed. Strive to resolve customer issues on the first call whenever possible.
- Order Processing: Assist customers with placing orders, processing payments, and tracking shipments. Ensure accuracy in order entry and follow-up to confirm successful completion of transactions.
- Product Knowledge: Develop a deep understanding of our clients' products, services, and policies to effectively assist customers and provide relevant information. Stay updated on product features, promotions, and updates.
- Documentation and Reporting: Accurately document customer interactions, including details of inquiries, resolutions, and any follow-up actions required. Maintain comprehensive records in our CRM system and generate reports as needed.
- Quality Assurance: Adhere to established quality standards and call handling procedures to ensure consistent delivery of high-quality customer service. Participate in quality assurance initiatives and training programs to continuously improve performance.
- Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Effectively communicate value propositions and benefits to drive sales revenue.
Qualifications:
- High school diploma.
- Excellent verbal and written communication skills, with a clear and professional phone manner.
- Proficiency in basic computer skills and familiarity with CRM software and call center technology.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join Our Team:
If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we invite you to join our team at Creattix Talk. This is an exciting opportunity to contribute to the success of our clients and make a positive impact on the customer experience. Apply now to become part of our dedicated team of call center professionals in the heart of Chicago, Illinois.