Senior Operations Support Agent - Erbil, Iraq at dnata MEA - International Airports

Note: this posting will expire on 1st of May 2025 Erbil LT

Responsibilities:

• To respond to internal and external handling/operational requests making sure that proper allocation of equipment and manpower can be provided.
• To communicate with Ground services, Airlines, ATC, Airport Security and other Airport departments to ensure smooth operations.
• To monitor allocated resources for both staff and equipment on shift in line with the business needs, service level agreements, and the allocation plan. 
• To keep detailed records of operations and ensure that reports are submitted to relevant departments, airlines and regulatory bodies.
• Log all flight activities to ensure awareness amongst all operational departments and in support of monthly reports to support trend analysis.
• Adapts the staffing allocation plan to ensure the completion of tasks can be completed safely and efficiently as the operation demands.
• Publishes the Daily Flight Plan (DFP) ensuring accuracy to all fields.
• Coordinates with the operational shift in charge and exchanges the required information to respond to the dynamic changes during the shift (i.e. staff sickness /absence). 
• Deals with new and existing customer requests and advises what is required from the customer in order for the necessary approvals to be obtained. 
• Supports the Operations Controller to ensure the smooth running of the shift and that all required updates are shared with both internal and external stakeholders.
• Communicates with key stakeholders internally and externally to provide them with the required information for service 
• Work with dnata Quality Department to ensure compliance with new procedures and regulatory requirements. 
• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures. 
• Provide updates to the team regarding flight status, particularly exceptions such as events that may impact OTP, schedule changes, ad-hoc requests, and cancellations.
• Makes appropriate updates in required systems (Dynamics/AMS/GODB).
• Manages real-time allocation and Pre allocation planning when required.
• Responsible for holding stocks of Personal Protective Equipment (PPE) for the team which will be issued by the TAC when required.
• Escalate issues as required, where further guidance or experience will enhance dnata service delivery.
• Responsible for the health and safety duty of care at the workplace.
• Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
• Cooperate with your employer when they require something to be done for health and safety at the workplace

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree or Diploma holder in a related field 
• 4-6 years of experience in Airport Operations and 1-3 years in a supervision/management role
• Proficient knowledge in Airport Operations
• Advanced IT and Computer Literacy Skills
• Previous aviation experience preferrable.