Draw House Concepts, is seeking a motivated and customer-focused Call Center Agent for our Denver, CO location. The Call Center Agent will be responsible for handling incoming calls, responding to customer inquiries, and providing exceptional service to both potential and existing clients. This position plays a key role in communicating with clients, understanding their needs, and ensuring they are directed to the appropriate department or resource.
Key Responsibilities:
- Handle inbound and outbound calls from clients and provide accurate information regarding our services and products
- Manage and update customer information in our database to ensure accuracy
- Identify and escalate emerging issues to the appropriate department for resolution
- Assist clients in navigating our website and provide technical support when needed
- Follow-up with clients on inquiries and provide timely updates on the status of their requests
- Utilize sales techniques to promote and upsell our services to potential customers
- Maintain a positive and professional attitude at all times while dealing with clients
Qualifications:
- High school diploma or equivalent
- Excellent verbal communication skills and a professional phone demeanor.
- Strong organizational and multitasking abilities.
- Ability to handle high call volumes while maintaining quality customer interactions.
- Proficiency with call center software, Microsoft Office, and data entry systems.
Benefits:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for growth and advancement.
We are searching for a dedicated Call Center Agent who can handle customer interactions with efficiency and care. If you have excellent communication skills and are passionate about delivering exceptional customer service, we invite you to apply and join our team.