Customer Service Representative at Draw House Concepts

Job Description:

Draw House Concepts, a leading architecture firm in San Antonio, TX, is seeking a Customer Service Representative to provide outstanding support to our clients and partners. In this role, you will handle inquiries, assist with project-related communications, and ensure a smooth and positive experience for every customer. The ideal candidate is proactive, detail-oriented, and has strong interpersonal skills.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Help customers resolve issues and complaints effectively and efficiently.
• Provide comprehensive product information and guidance to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to enhance customer experience and address issues.
• Manage multiple priorities and inquiries simultaneously while ensuring timely follow-up and resolution.

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Benefits:

• Competitive salary.
• Paid time off and holidays.
• Opportunities for career advancement.
• Health, dental, and vision insurance.

We are searching for a dedicated and resourceful individual to join our team and support our valued clients. If you are passionate about helping others and thrive in a collaborative environment, we encourage you to apply!