Customer Service Representative at Draw House Concepts

Draw House Concepts is seeking a dedicated and customer-focused Customer Service Representative to join our team in Atlanta, GA. As the first point of contact for clients and customers, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction. If you have strong communication skills, enjoy solving problems, and thrive in a team-oriented environment, we’d love to have you on board.

Key responsibilities:

• Assist customers with inquiries and resolve issues via phone, email, and chat in a timely manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Document all customer interactions and keep detailed records of customer inquiries and complaints.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members and other departments to enhance customer service processes and team efficiency.
• Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.

Qualifications:

• High school diploma or equivalent
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with basic computer systems and CRM software; training will be provided.
• Positive attitude and problem-solving skills.

Benefits:

• Competitive salary.
• Paid time off and holidays.
• Opportunities for career advancement.
• Health, dental, and vision insurance.

At Draw House Concepts, we believe in creating meaningful connections with our customers. We offer a supportive work environment, opportunities for growth, and a chance to be part of a team that values your contributions.