We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems.
Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303.
Position Summary:
IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.
Primary Responsibilities
- Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Contribute to improving customer support by actively responding to queries and handling complaints
- Own and execute IT asset movement
- Ability to install and troubleshoot All in One and Laser Printers
Knowledge, Skills, & Experience Requirements
- Proven work experience as a Helpdesk/Desktop Technician.
- Solid technical background with an ability to give instructions to a non-technical audience.
- Customer service oriented with a problem solving attitude.
- Teamwork skills.
“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”