Job Title: Call Center Agent
Location: San Antonio, TX
Job Type: Full-Time
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This position requires a strong communication ability, problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information regarding products, services, or policies.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain and update customer records in the database accurately.
- Achieve individual and team performance goals, including call quality and efficiency metrics.
- Follow call center scripts and procedures to ensure consistency in service delivery.
- Participate in training sessions to stay updated on product knowledge, processes, and best practices.
- Handle multiple tasks simultaneously while maintaining a high level of professionalism.
Qualifications:
- High school diploma or equivalent (required); college degree (preferred).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to manage time efficiently and multitask effectively.
- Familiarity with CRM software and call center systems (preferred).
- Basic computer proficiency (MS Office, email, etc.).