About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays)
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks
Reports to: Cemetery Manager
Salary: £27,427
Based: Putney Vale Cemetery and Crematorium
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week
Role Overview:
The Bereavement Assistant’s role is to participate in the provision of the efficient and effective running of our Crematorium and cemeteries that are managed by Enable on behalf of Wandsworth Council, covering administration and reception duties for all areas, ensuring services are delivered and mourners/visitors are dealt with in a caring and compassionate manner.
The role is predominantly based at Putney Vale Cemetery and crematorium, the postholder will need to be available to work 5 days over 7, to accommodate services at the weekends and may need to travel to satellite cemeteries around Wandsworth.
Reporting directly to the Cemeteries Manager, this role will work as part of a team carrying out all duties as required within Bereavement Services in a smooth, accurate, efficient and sensitive manner, meeting daily deadlines and targets for performance on a front-line service and to undertake any other duties as considered appropriate to the equivalent of grade. You need to be sensitively and efficiently with queries, service requests or complaints from the bereaved, funeral directors, clergy, stonemasons, contractors, internal/external staff and the public.
The Bereavement Team are a small team of professionals based at Putney Vale or North East Surrey. The team manages two crematoria, three busy cemeteries and two closed cemeteries. The team pride themselves o their work showing professionalism, empathy and compassion through everything they do, positively supporting the community in times of need.
Main Duties/Responsibilities:
- Ensure the accurate review and processing of all statutory and non-statutory paperwork relating to bookings for cremations and burials, and memorial contracts using our in-house database, Microsoft 365 and manual processes.
- Basic finance procedures, assisting the Finance department. Utilising third party software including Xero and Approval Max.
- Ensure all administration relating to the sale of memorialisation including the correct calculation of fees, placing of orders with suppliers and coordinating installation of memorials within allocated memorial grounds is carried out in a timely and efficient manner.
- Ensure the accurate input and processing of all financial information relating to all cremation, burial and memorial bookings using the bereavement software system leading to the timely invoicing to all customers.
- Act as point of contact for general enquiries or complaints from all stakeholders ensuring a good customer service is provided and enquiries are resolved in a sensitive, appropriate and timely manner, and escalate more complex matters appropriately.
- Assist colleagues with other areas of the business, including chapel attending, and various types of interments.
Skills and Experience:
Essential to role:
- Experience working with IT systems with Windows 10/11, web applications including Office 365, Teams and Outlook
- Excellent communication skills with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner without compromising the needs and quality of the service
- High level of resilience, emotional stability and maturity with a Commitment to achieving and maintaining standards of excellence and experience of delivering administrative support in a busy, front-facing and highly pressurised office environment.
- Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout that complies with GDPR requirements
- Attention to detail and methodical approach to work, ensuring completeness and accuracy
- Able to work as an effective team player, assisting and supporting other team members and help celebrate the success of the team and Enable as a whole
- Respects diversity and adopts a fair and inclusive approach with everyone
- Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence.
- Able to work effectively and agilely within various locations and open office environments that are subject to interruptions from stakeholders and colleagues
- Able to travel and work to various satellite locations across Wandsworth to facilitate services within our cemeteries.
Ideal but not essential:
- Experience working within the bereavement industry or similar environment such as care.
- Be qualified to cremate or willing to work towards this
- Experience of chapel and burial duties
- Full UK driving licence
- Access to a vehicle suitable for use in connection with work duties
This is an exciting opportunity to be a part of a company that positively impacts the community around us. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on hr@enablelc.org
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.