Credit Controller at Enable

We are looking for an experienced and enthusiastic Credit Controller to join our Finance team at Enable! 

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.  

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:  

Benefits: 

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: CFO

Based: Battersea Park

Salary: £21,000 a year pro rata (FTE: £35,000)

Contract: Fixed Term Part Time Contract 3-6 months (potential to extend beyond 6 months)

Work Arrangement: 24 hours per week, Hybrid/Office

Role Overview: 

Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development.  

Main Duties/Responsibilities:  

• We are seeking a proactive and skilled Credit Controller to join our team. The Credit Controller at Enable Leisure and Culture will be responsible for managing the company's debt collection and credit control processes. 
• The role includes overseeing the timely collection of outstanding payments, maintaining accurate records of customer transactions, and working closely with the Finance team to optimize cash flow. You will play a crucial part in ensuring the financial stability of the organization while maintaining excellent relationships with customers. This role will be reporting to Chief Financial Officer.

While your primary responsibilities include the following, they will evolve over time to align with your professional growth:

• Debt Collection: Actively pursue overdue invoices by regularly communicating with customers via phone, email, and formal reminders. This helps ensure that payments are made within the agreed-upon terms. Maintaining a daily log of debt collection activities is crucial to track progress. Prompt follow-up on missed payments and disputes ensures a steady cash flow and reduces aged debt, which is key to the financial health of the organization.
• Invoicing: Ensure accurate and timely issuance of invoices by preparing them according to the services rendered or contracts agreed upon with customers. Track each invoice to confirm its receipt and acceptance by the customer. Collaborating with service teams, ensures that all billing information is up to date and reflects the services provided, minimizing errors or delays.
• Customer Communication: Establish and maintain strong professional relationships with customers to foster clear communication regarding payments. Acting as the main point of contact for payment queries, you will provide prompt responses to resolve issues. Addressing disputes professionally ensures that customers feel valued while safeguarding the company’s financial interests. Keeping customers informed with regular statements or reminders builds trust and reduces payment delays.
• Payment Plans: For customers facing financial difficulties, offering structured and flexible payment plans helps maintain a good relationship while ensuring that debts are repaid over time. Regular monitoring and follow-up on payment plan adherence ensures customers stick to their commitments, which prevents further financial complications. Having clear documentation of these arrangements also helps if further actions are required.
• Reconciliation: Regular reconciliation of customer accounts helps ensure that all payments, credits, and invoices are accurately reflected. This process identifies any discrepancies or overdue amounts early, allowing for swift resolution. Reconciling accounts contributes to accurate financial reporting, preventing errors that could impact the organization’s financial standing and ensuring that all transactions align with customer expectations.
• Credit Risk Management: Assessing the creditworthiness of new and existing customers helps minimize financial risk. Setting appropriate credit limits based on each customer’s history ensures that the company is not overexposed to bad debt. Periodic reviews and risk assessments allow for adjustments as needed, protecting the organization’s cash flow while maintaining positive customer relationships.
• Reporting: Prepare detailed and accurate reports that provide insights into the company’s outstanding debts, customer payment patterns, and overall credit risk. These reports inform senior management about cash collection trends, allowing for strategic decision-making. Tracking aged debtor analysis helps highlight potential problem areas, enabling proactive management of overdue accounts.
• Compliance: Ensure that all credit control activities comply with applicable financial regulations, such as GDPR and consumer credit laws. This includes implementing best practices in data handling and legal obligations for invoicing and debt recovery. Staying updated on changes in financial regulations is essential for minimizing legal risks and maintaining the company’s reputation.
• Record Maintenance: Maintaining detailed and accurate records of all customer transactions, credit limits, and communication logs ensures that the company can efficiently track and resolve payment issues. This also supports compliance with legal and data protection standards. Accurate records provide a clear history of interactions, helping to manage disputes and maintain transparency within the credit control process.

Skills and Experience:  

• Experience: Proven experience as a Credit Controller or in a similar role, ideally within the leisure, culture, or non-profit sectors.
• Financial Acumen: Strong understanding of credit management, and debt recovery processes.
• Communication: Excellent verbal and written communication skills to interact effectively with customers and internal teams.
• Attention to Detail: High level of accuracy in reviewing invoices, reconciling accounts, and tracking payments.
• Problem-Solving: Ability to handle disputes, negotiate payment solutions, and resolve issues with tact and diplomacy.
• Organizational Skills: Strong time management and organizational skills, able to handle multiple tasks and deadlines.
• IT Skills: Proficient in accounting software (such as Sage or Xero) and Microsoft Excel.
• Teamwork: Ability to work collaboratively in a team environment and contribute to the overall success of the finance department.

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on hr@enablelc.org 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.