Events Sales Administrator at Enable

General Overview 

Working within the Events Team and reporting to the Events Manager, the Events Sales Administrator will be responsible for managing all initial venue hire enquiries to increase sales conversions, as well as support the team’s administrative functions. 

The Events Team are a very busy, creative, tight knit group of vibrant professionals who strive to challenge and innovate wherever we can. We are a supportive team and have a flexible and collaborative approach to our work. We are looking for someone who is passionate about excellent customer service and who thrives on helping clients find solutions for their event enquiries. Someone who has previous booking/sales experience and a high level of attention to detail. Someone who is happy to be hands on and get stuck into any project. The selected candidate will be the first face/voice of our service and represent a team who pride themselves on being the "yes" people and going the extra mile for their clients. 

Responsible for: 

Enquiries / Administration 

Managing all venue enquiries via the events inbox/main phone line to increase venues’ sales conversions 

Being the first point of contact for all event enquiries, and advising clients on venue information including but not limited to; availability of venues, Terms & Conditions for Hire, licences as required, quotes, pricing policies 

Maintaining all enquiries are entered into booking system, and ensuring all information is accurate and up to date 

Producing weekly event reports, gather enquiry statistics and create report templates as required by the team 

Dealing with relevant queries, Freedom of Information Requests, and complaints raised by clients and members of the public. Updating the complaints and compliments log, and when necessary, escalating to the appropriate Events Team member or Head of Events 

Providing all necessary research / information to any planning applications and biennial advertising consent applications for events  

Carrying out research projects, compiling statistics and producing reports as required 

Liaising with the marketing team to ensure all our venue listings and advertised information is up to date and accurate 

Minuting meetings as required 

Carrying out other duties as directed by the Corporate and Community Events Manager, Senior Community Venues and Events Manager or Head of Events  

Diaries/ Booking Systems 

Updating and maintaining booking system with venue bookings and emailing to relevant staff and third parties in a timely manner 

Manage equipment hire booking system/sign out  

General Office Support 

Ordering of stationery and office/kitchen supplies and the tidy organisation thereof 

Ensuring the conference room/kitchen is set up for clients/ meetings when required and booking regular cleaning of conference room and other venues, while ensuring the kitchen is tidy at all times 

Weekly setting of electric clock as required by late night events 

Tidying and organising layout of Events stores, accuracies of inventories, and reporting any damage or replacement of equipment required to the Head of Events 

Tidy maintenance of online Events filing systems 

Maintaining accuracy of the GDPR log 

Sign out of Events’ keys 

Office recycling 

Finance 

Maintaining accurate monthly budget records with input of all invoices and purchase orders 

Responsible for initial reconciliation of monthly financial transaction report, in conjunction with Head of Events 

Ensuring compliance with Enable’s financial regulations, procedures and codes and providing assistance as required with audits 

Seeking quotes for goods and services in line with Enable’s Procurement Code, and raising purchase orders as required. 

Maintaining the monthly credit card log and ensuring the corresponding receipts being submitted to Finance Team monthly 

Buggies 

Creating and maintaining the buggy booking calendar system 

Daily check of buggies, ensuring all are on charge at the end of the day 

Regular buggy maintenance including but not limited to checking buggies for low battery water, damage, tyre pressure. Ensuring 6 monthly maintenance call out and adhoc maintenance requests as necessary 

Skills and Experience  

Previous venue sales/ booking experience 

Exceptionally high standards of customer service, attention to detail and organisational skills  

Ability to communicate effectively and professionally in writing, by telephone or face to face with clients, members of the public, senior management, and other staff 

Previous experience in administration and/or office support  

Competence using a range of office software, including outlook, excel and databases 

Previous experience with invoicing/ purchase order data systems eg Xero 

Comfortable working outdoors when necessary and supporting on manual tasks when required 

Ability to effectively manage multiple tasks/projects against tight deadlines 

A creative mind with an ability to quickly problem solve, suggest improvements and demonstrate initiative 

Friendly and competent at building rapport with a positive, can-do, go-getter attitude  

Ability to work autonomously under the direction from senior team members 

Enable benefits 

£28,000

30 days Annual Leave (Plus Bank Holidays)

Free Gym membership

Cycle to Work Scheme 

Life Assurance (3x Salary on death in service)

Season Ticket Loan

Pension

Reward Hub 

Eye Care Vouchers 

Weekly Wellbeing hour 

Training and development opportunities 

Quarterly all staff events