Job Title: Customer Service Assistant
Location: Greensboro, NC
Company: Encodle Link
Position Type: Full-Time
Salary Range: $30,000 - $35,000 per year
Job Description:
As a Customer Service Assistant, you will be the first point of contact for our customers. You will play a vital role in ensuring a positive customer experience by providing friendly, professional, and efficient service. This is a fantastic opportunity for someone looking to start their career in customer service and grow with our company.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
- Resolve customer issues and complaints, escalating to appropriate departments when necessary.
- Assist customers with product information, order status updates, and basic troubleshooting.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate customer records and interaction logs.
- Collaborate with team members to improve customer service processes and contribute to a positive work environment.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of customer interactions in a fast-paced environment.
- Basic computer skills and proficiency in Microsoft Office Suite.