Customer Service Representative at Entertainment Travel Associates

Job Title: Customer Service Representative
Location: New Orleans, LA
Job Type: Full-Time
Department: Customer Support

Job Summary:

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring an exceptional customer experience through various communication channels.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Resolve customer complaints with patience and efficiency, escalating complex issues when necessary.

Maintain a thorough understanding of company offerings and stay up to date with changes.

Document all customer interactions in the system accurately.

Process orders, forms, and requests with attention to detail.

Follow up with customers to ensure satisfaction and support retention efforts.

Collaborate with team members and other departments to improve service delivery.

Qualifications:

High school diploma or equivalent; associate’s or bachelor’s degree is a plus.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a calm, positive attitude.

Proficiency with computers and customer service software (e.g., CRM systems).