At Findest, we empower research and development teams to enhance their productivity and technological advancement through advanced AI tools. Our goal is to contribute to over 10,000 innovations by becoming the go-to resource for R&D and innovation professionals worldwide. As part of this mission, we are seeking a passionate Customer Success Manager to join our team. Curious to see what we do? Discover case studies and clients testimonials on our website.
As our Customer Success Manager, you will play a pivotal role in helping clients maximize the potential of our software within their R&D and innovation processes. You will become an expert in our software, guiding its application in research, science, and innovation through close collaboration with clients. Your primary responsibility will be to drive client success on our platform, managing the entire client lifecycle—from initial onboarding and ongoing engagement to securing license renewals and enhancing client satisfaction. Additionally, you will engage in discussions on scientific and engineering topics, assisting customers in refining their inquiries to conduct optimal searches or craft precise reports that propel innovation forward.
Key responsibilities
- Customer Portfolio Management: Develop and execute strategic account plans to help clients meet their business goals. Build strong relationships with key stakeholders in global accounts to understand their objectives, challenges, and technology needs, ensuring they gain maximum value from our tools.
- Renewals and Growth: Drive license renewals and enhance client relationships through customized success plans. Ensure client satisfaction and identify opportunities for upselling and cross-selling.
- Onboarding and Support: Provide thorough onboarding, training, and support to help clients fully adopt and utilize our software. Assis to focus and refine their search questions to perform targeted searches, extract information, or generate specialized R&D reports from scientific, patent, and web sources, while also discussing complex scientific and engineering concepts.
- Collaboration with other departments: Work with our Product, Sales and Marketing teams to develop the Customer Success strategy. Collect and analyze client feedback to help the Product team identify product improvement opportunities
- Usage Monitoring and Reporting: Continuously monitor client usage to ensure optimal engagement. Identify opportunities for increased adoption and account expansion. Track and report on key success metrics, utilizing data-driven insights to refine strategies and enhance service delivery.
Job requirements
- A scientific or engineering degree, preferably at a Master's or PhD level, with an interest in software solutions.
- Proven experience in a customer-facing role, such as customer success management or technical sales.
- Great communication skills and an axceptional ability to present complex technical information clearly.
- Naturally entrepreneurial and proactive, thriving in situations where not everything is defined, and you need to figure things out independently. You are comfortable with a degree of uncertainty and cxcited to work in a scale-up environment that offers exceptional learning and development opportunities while tapping into your creative side.
- A natural curiosity about technologies, innovation, and software applications across industries.
- A collaborative spirit and a good sense of humor!
Why should you apply?
- You will engage with prominent innovation challenges with leading R&D companies, utilizing state-of-the-art software solutions.
- You will be be part of a dynamic, fast-growing team where your contributions shape our company’s future.
- You will enjoy a vibrant startup atmosphere with open communication and frequent celebrative events.
If you're ready to embark on a journey that integrates software, cutting-edge technology and science, and impactful client relationships, we’d love to hear from you. Join us at Findest, and let’s shape the future of innovation together!