Field Service Technician (Banbury) at Flowbird UK

FIELD SERVICE TECHNICIAN

The Field Service Technician provides support to the Rail Service Manager in the form of first line customer liaison, service and repair of Flowbird ticketing equipment as well as quality control of support activities and stock management. 

The successful candidate will be based close to the M40 corridor, anywhere from Birmingham to London and Berkshire areas, and will join a busy team providing cover this geographical region.

This opportunity is for a 4 days on 4 days off position spanning the hours of 05.30-23.30 hours, accommodating three shift patterns of, 05.30-17:30hrs, 07.00 – 19.00hrs and 11.30-23.30hrs. 

A salary of £25,000K PA is offered with occasional overtime available, a £25 bonus paid for when the late shift is worked to cover unsocial hours. 

A company van is provided, together with uniform, tools, a mobile phone, and a laptop or tablet. 

Responsibilities: 

• Carry out on-site preventative maintenance and reactive repairs to ticketing equipment to a defined standard.
• Deal with basic PC (personal computer) related problems and set up PC for system operation.
• Contribute to a first time fix policy and client oriented approach focused upon the end users satisfaction.
• Conduct and promote the Company in a professional manner at all times.
• Communicate with all levels of staff both verbally and in writing, escalating all major issues to the management team as appropriate.
• Complete documents in a timely manner and to agreed Company standards.
• Responsible for keeping all Company stock and equipment in good order and liaising with the stores department to ensure that the allocation of spare parts is of a satisfactory level.
• Adhere to Health and Safety rules.
• Assist with the implementation of new equipment, upgrade existing equipment as required and occasional installation.
• Organisation of the response calls to ensure that defined targets of response are achieved.

Essential:   

• Hold a full driving licence.
• Electrical engineering background.
• Excellent customer service skills.
• Self-organised, motivated and able to work using their own initiative.
• Remain calm when working under pressure.

Desired Experience: 

• A relevant electrical qualification, i.e., NVQ Level 2 or equivalent.
• A field service engineer with proven ability as an electro-mechanical engineer operating in the vending or transport industry, or similar.

The Company:

Flowbird has a presence in over 5,000 cities and towns, in 60 countries worldwide, delivering world-class innovative, intelligent transportation and parking solutions for cities on the move. 

We employ over 1,300 people – all committed to creating and delivering effective, high quality, urban mobility and parking systems. Our technical and engineering expertise ensures our market leadership introducing new and emerging payment technologies and underpins our innovative products and services. 

We have a wide and established global customer base including transit scheme owners, local authorities, transport and parking operators. They rely on Flowbird to provide effective solutions which enhance efficiency and deliver a significant return on investment. 

Flowbird globally and in the UK are rapidly expanding to ensure we manage an increasing market share of a rapidly expanding urban mobility industry sector. 

Flowbird’s UK headquarters in Poole are located 150 m from the edge of Europe's largest natural harbour; it is world renowned for water sport lovers. Stunning beaches. Bustling quayside offering excellent shopping and waterside dining. Nestled between Bournemouth and the Jurassic Heritage Coast, plus less than an hour from the New Forest, Poole is the perfect career base.

Company Benefits include:

• 25 days holiday, plus Bank holidays, with the option to purchase up to 35 days per annum
• Up to 6% contributory Company pension scheme
• Life assurance of x4 annual salary
• Health Cash Plan
• Discounted gym membership with a company subsidy
• Six months Company sick pay
• Employee discounts
• Employee assistance programme available 24/7
• Flexible Benefits platform giving you the option to purchase additional benefits including critical illness cover, additional life assurance, dental insurance, health screening, cycle to work scheme, personal car leasing, breakdown cover, purchase of technology
• Paid Employee Volunteering days
• Hybrid working
• Additional Maternity / Paternity leave
• Free onsite car parking
• Free tea/coffee

***Agency CV's will not be considered