Senior Project Manager - Software Engineering at Flowbird UK

SENIOR PROJECT MANAGER - Poole, Dorset 

About Flowbird

Flowbird Transport Ltd is at the leading edge of fare management and self–service ticketing solutions for public transport. These complex systems include payment devices, ticketing hardware and software, contactless smartcards and hosted server environments. Our Smart Transport solutions can be seen in world-class cities including London, Belfast, Edinburgh, Paris, New York, Perth, Melbourne, Helsinki, Sydney, Rome, Brussels and Toronto. Previously known as Parkeon, Flowbird is present in 5,000 towns and cities around the world. We employ over 1,300 people creating and delivering effective, high quality solutions for our clients. 

Our market leadership is underpinned by a continuous drive to innovate and push the frontiers of what is possible in order to make our customers more successful. As a result, we are a thriving business that is investing strongly and building a team for delivering new opportunities and supporting existing customers. 

Our UK headquarters is based in Poole on the Dorset coast with its bustling quay, some of the best beaches in the UK and a stunning natural harbour. There is easy access to the Dorset countryside, the New Forest and the spectacular Jurassic Coast. Our main office is 1 mile from Poole railway station with good public transport links and close to both Bournemouth and Southampton international airports. 

Role Summary

Responsible for leading and managing a significant project or projects delivering highly technological products in a complex programme environment with demanding timescales. Through their leadership and attention to detail the selected candidate will ensure the success of the project.

The programme is entering a phase of multiple hardware and software customer acceptance and system go live events and this will require frequent customer interaction lead meetings, workshops and present at reviews to senior customer representatives.

The selected candidate will be the main point of contact for a large element of the programme with responsibility to deliver to cost and schedule. They will ensure adherence to commercial scope and that costs are tracked against budget, with internal and external milestones tracked against the committed schedule. They will manage the full project scope. 

Responsibilities 

• Ensure project schedule and budget are tracked and remain on target. Identify any deviations and take corrective action
• Provide regular financial and status reporting
• Prepare and maintain the profit and loss statement including cash flow
• Manage a project team within the programme
• Oversee the delivery of the project in conjunction with the project Technical Lead
• Provide the necessary support for tenders, commercial events, customer presentations
• Contribute to the development of a hardware and software product and delivery strategy
• Provide primary main point of contact and escalation for project matters
• Manage customer expectations and ensure that they are met or exceeded
• Provide leadership in the resolution of issues and challenges
• Ensure the project team understand project goals
• Prepare and maintain the project schedule
• Prepare written reports as required
• Manage the project risks and issues register
• Ensure resources are in place to deliver projects
• Ensure each team member understands their role, the activities assigned to them, the deliverables expected from them and the resources and timescales available to them
• Liaise with other departments necessary for delivery of the project, including Hardware and Software Engineering, Production, Supply Chain, Commercial, Field Services, Technical Support, and Product Development
• Oversee the negotiation of contract variations with the customer
• Ensure timely and professional responses to the customer
• Ensure all customer commitments are met
• Ensure customer invoicing is completed in line with project schedules

Experience

The Senior Project Manager will need experience of the whole project lifecycle from bidding to warranty support and is likely to have experience of the delivery of complex systems. They will have a proven track record of delivery to external customers. Their customer-facing skills and project management competences are of the highest importance to the role.

Core Skills 

• Academic qualification probably to degree level accompanied by demonstrable experience of successful project delivery over your career
• Flexible working hours to accommodate the needs of projects
• Ability to manage complex projects
• Strong interpersonal skills with excellent oral communication and time management and be used to working to deadlines
• Strong commercial skills
• Proficient in the use of Microsoft and Google business software environments (spreadsheets, email, word processing)
• Understanding of the project and engineering lifecycle and software and/or systems engineering experience

Behavioural Factors

• Team player able to work well under pressure
• Capable of making decisions independently
• Practical and ‘hands-on’ when required, self-motivated, self-starting, instinctive problem solver, attention to detail, tenacious and reliable

Company Benefits:

·        25 days holiday, plus Bank holidays, with the option to buy or sell days

·        Up to 6% contributory Company pension scheme

·        Life assurance of x4 annual salary

·        Health Cash Plan

·        Discounted gym membership with a company subsidy

·        6 months Company sick pay 

·        Employee discounts

·        Employee assistance programme available 24/7

·        Flexible Benefits platform giving you the option to purchase additional benefits including critical illness cover, additional life assurance, dental insurance, health screening, cycle to work scheme, personal car leasing, breakdown cover, purchase of technology

·        Paid Employee Volunteering days

·        Hybrid working

·        Additional Maternity / Paternity leave

·        Free onsite car parking

·        Free tea/coffee