A few words about Flowbird…
As a world leader in urban mobility solutions we are the trusted partner of cities, private operators and authority bodies in over 4,000 cities and 80 countries. With almost 1,300 employees within the group, we are proud to improve the daily lives of over 100 million citizens every week. By joining us, you can also imagine the future of urban mobility for a greener world; parking, public transport, electric vehicle charging, payment and mobile applications.
To meet the challenges ahead, we are looking for the talents of today and tomorrow. Joining us means evolving in an international, technological and innovative environment.
Flowbird USA is looking to grow our team and has an exciting opportunity for an Field Services Technician in Washington State.
Responsibilities:
- Provide excellent customer service and care of equipment to ensure customer satisfaction.
- Technical troubleshooting, testing, installation, and software upgrade projects for meters and related systems, including support to other technicians and customers.
- Handle customer service requests with limited supervision.
- Conduct on site service calls on meters to troubleshoot issues and provide resolution.
- Serve as Flowbird’s subject matter expert and provide training and support to new customers and technicians as needed.
- Observe all rules relating to health, safety, security, and risk management
- Repair in compliance with internal established procedures and methodology.
- Manage activities depending on importance, be able to set up priorities.
- Communicate regularly with the direct manager, team members and share valuable experience.
Physical Demands:
- Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature, including lifting up to 50 pounds.
- Outdoors, exposed to changing weather conditions (i.e., rain, sun, snow, wind, etc.).
- Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
- Operate a motor vehicle as required.
- Travel to project locations.
Education and Experience:
- Bachelor’s degree in Engineering or equivalent.
- Minimum 3 years’ experience in installing, troubleshooting, and repairing electro-mechanical devices.
- Proven communication skills handling customers, in introducing and training on equipment as well as emergency situations
- Experience in field service operations.
- Advanced computer skills
Our full time employees are eligible to enroll in our generous benefit package after 30 days of employment.
We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind: Flowbird is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.