As a world leader in urban mobility solutions we are the trusted partner of cities, private operators and authority bodies in over 4,350 cities and 80 countries. With nearly 1600 employees within the group, we are proud to improve the daily lives of over 100 million citizens every week. By joining us, you can also imagine the future of urban mobility for a greener world; parking, public transport, electric vehicle charging, payment and mobile applications.
We are looking to add a Software Customization Specialist is a point of contact for customers, distributors, and all Flowbird departments for any requests related to software customization of all our products. They professionally and consistently provide assistance to define/modify, design, test, troubleshoot and deliver machine software in accordance with Flowbird delivery guidelines.
Who are you?
You’re a proactive, independent problem solver who is eager to learn and results driven. You have a passion for collaborating with your team, and troubleshooting to solve complex issues on various digital services. All while continuing to provide excellent customer service to our growing client base.
Responsibilities:
- Receive software requests from customers and the sales admin team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables;
- Responsible for all aspects of software creation for Flowbird products including UI, screenflow, customization options, back office/advanced feature sets and rate structures;
- Record and track all requests into the ticket system through ticket closure;
- Maintain lead time for software deliveries as per manager’s expectations;
- Supply assistance to clients when submitting software forms; collect needs and help them to understand how the product is working and what can be modified in order to accommodate their operational needs;
- Create screen flow documents for software to be submitted for approval by customer;
- Write functional specifications to be submitted and approved prior to any complex development;
- Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context;
- Identify major issues and escalate to technical support staff, and/or management;
- Personally test each software delivery prior to forwarding it to the Support and Validation department;
- Ensure a proper delivery of the customization to the Support and Validation or Manufacturing Departments;
- Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Flowbird Operations website;
- Remain up-to-date with Flowbird software technology;
- Organize training sessions for Flowbird internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems ; and
- Support customers in all aspects of software troubleshooting and resolution.
Skills/Attributes:
- Passion for helping customers;
- Ability to follow direction and complete customer requests within timelines;
- Demonstrated excellent verbal and written communication skills; and
- Excellent analytical and problem-solving skills.
Education/Experience:
- Technical or college degree preferred;
- 2 years of experience in a customer support role;
- Technical background preferred;
- Intermediate computer knowledge;
- Familiarity with the workings of an Integrated Development Environment (Microsoft Visual Studio, J2EE, etc); and
- Basic understanding of HTML programming, relational databases and operating systems and intermediate software packages.
Only candidates that are current residents of NJ and PA will be considered