Digital Marketing Account Manager at Full Scale Digital

We are looking for a talented Digital Account Manager to join our team. You will manage our client portfolio to help our clients improve their web presence.

As a Digital account manager, you should have solid experience in paid / search engine marketing, across Google & Facebook Ads pey-per-click (PPC), with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.

You should be able to contribute to business growth through creating and maintaining long-term client relationships.

Responsibilities

• Act as the main point of contact for clients and address any queries or concerns
• Build strong, long-term client relationships and maintain frequent contact
• Set search marketing strategies for your assigned customers, considering their specific requirements
• Suggest, design and implement digital projects to increase customer ROI
• Address client queries effectively and in a timely manner
• Onboard new clients and ensure they understand our services and how they can benefit their business
• Collaborate with other departments to ensure client campaigns are executed successfully and on time
• Present social media strategies for clients
• Report on web performance metrics
• Analyse digital campaigns success
• Stay up-to-date with digital technology trends

Requirements

• Proven work experience as a Digital account manager with a proven track record of successfully managing and growing client relationships
• Strong project management skills, including the ability to prioritise tasks, meet deadlines and manage multiple projects simultaneously
• Hands on experience with CRM software
• Understanding of paid / search engine marketing campaigns across Facebook and Google Ads 
• In-depth understanding of online marketing tools and social media platforms
• Experience with customer service and account management
• Strong organisational skills is a must
• Excellent verbal and written communication skills
• Strong analytical skills, with the ability to resolve issues in a timely and effective manner
• BSc degree in Marketing or related field, with relevant certifications in digital marketing or account management is a plus