Real Estate Pre-Closer at Gardell Group, LLC

Summary:

Pre-Closer position is responsible for opening files, entering data into the company’s software system (intake) and completing tasks focused on clearing title in order for transactions to proceed to closing. Pre-Closers are required to work concurrently with multiple external parties as well as internal specialists to move a file to a “ready-toclose” status with a sense of immediacy without sacrificing quality. This position reports indirectly to the team’s Closer and directly to the Director of Operations. 

JOB DUTIES:

• Accountable for obtaining titles, payoffs, estoppel letters, taxes, invoices and any other administrative items necessary to prepare for a closing 
• Analyze documents to ensure the enclosed data is accurate; interacting with other company personnel to verify required information, detail and financial data 
• Exhibit an obsession with customer service which continually exemplifies customer experience standards through promptness, politeness, professionalism, and personalization 
• Proactively communicate the status of closing files to all parties involved 
• Collaborate with title attorneys and examiners to identify and resolve title issues 
• Professionally manage challenging customers, diffuse conflict situations and resolve closing issues quickly 
• Schedule closings with all parties and communicate specifics using designated software and communications tools

Position Requirements:

• Required to have an accurate attention to detail along with a strong ability to prioritize and multi\-task in a highly productive manner 
• Ability to be deadline sensitive and able to manage multiple priorities to meet commitments without sacrificing quality 
• A professional demeanor must be demonstrated as this position requires constant contact with all parties related to the transaction 
• Possess knowledge of title and real estate documents in order to analyze and evaluate documents related to a closing 
• Ability to conform to constantly shifting priorities, demands and timelines through communication and teamwork 
• Drive closing performance, meet closing dates, provide a point-of-difference customer experience 
• The ideal candidate will have a background in the real estate industry, preferably within a law firm, settlement or title company in a transaction pre-closing or title-curative role