Help Desk Specialist at Granite Transformations

Position Overview:

Granite Transformations is seeking a highly skilled Help Desk Specialist to join our IT team. As a Help Desk Specialist, you will play a crucial role in providing technical support and ensuring the smooth functioning of our company's computer systems and networks. This is an excellent opportunity for someone who is passionate about technology and has a strong problem-solving mindset.

Key Responsibilities:

- Provide timely and efficient technical support to internal and external customers through phone, email, and in-person communication channels

- Troubleshoot and resolve hardware, software, and network issues

- Install and configure computer systems, including operating systems and applications

- Conduct regular maintenance and ensure the confidentiality, integrity, and availability of all systems and data

- Collaborate with other IT team members to implement new technologies and updates

- Maintain accurate records of all support requests and resolutions in the designated ticketing system

- Train and educate end-users on basic troubleshooting techniques and best practices

- Participate in on-call rotation to provide after-hours support as needed

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 2 years of experience in a technical support role or similar position

- Proficient in troubleshooting hardware, software, and network issues

- Hands-on experience with Windows and Mac OS, Active Directory, Office 365, and other relevant business applications

- Strong knowledge of LAN/WAN, TCP/IP, DHCP, and DNS

- Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals

- Strong customer service orientation and a passion for solving problems

- Detail-oriented with strong organizational and time-management abilities

- Proactive and self-motivated with the ability to work independently and in a team environment

- Relevant certifications (e.g. CompTIA A+, Network+, Microsoft Certified Professional, etc.) is a plus

Why Join Us:

Granite Transformations offers a dynamic and diverse work environment where innovation and creativity are encouraged. You will have the opportunity to learn and grow with the latest technologies and make a real impact on the success of our business. We also offer competitive compensation and benefits packages, along with a strong commitment to work-life balance.

Join our team and be a part of our exciting journey towards excellence in IT!

Granite Transformations is an equal opportunity employer and welcomes individuals from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.